What is a dxdiag file? How do I send one?

The DirectX Diagnostic Tool (Dxdiag.exe) is designed to help you troubleshoot DirectX related issues and provides detailed information regarding your computers graphics, sound and other devices that are related to gaming. It can be a valuable tool in determining things like hardware specifications such as for checking if your computer meets the minimum system requirements for a game.

It can also help determine if your device drivers are up-to-date. The tool can also be used to generate a 'dxdiag' text report file which has detailed information about all the items listed above which can be extremely useful when communicating with support.

To send a dxdiag, please follow the steps below based on your Operating System:

Windows XP

  1. Click Start - Select and press 'Run'
  2. Type "dxdiag" and press OK
  3. In the window that has now appeared choose "Save all information"
  4. After you've saved the file, please attach it to your ticket

Windows Vista & 7

  1. On your Windows task bar click Start (Windows icon in the lower left of the screen)
  2. Select and press Run. (If you do not see Run, hold down the Windows key on your keyboard and press R)
  3. In the "Run" window, type "dxdiag" and click OK. A "DirectX Diagnostic Tool" window should pop up.
  4. In the window that has now appeared choose "Save all information"
  5. After you've saved the file, please attach it to your ticket

Windows 8

  1. From the Windows desktop, press the Windows key and the R key to open the Run window
  2. In the "Open:" field of the Run window, type "dxdiag". Click OK or the Enter key to open the DirectX Diagnostic Tool (if prompted to check if your drivers are digitally signed, click Yes)
  3. In the DirectX Diagnostic Tool window, click the "Save All Information" button.
  4. In the "Save As" window, the DirectX information will be saved as a text (.TXT) file. Designate where the file will be saved (such as the Desktop or other easily accessible location) and then click on the "Save" button.
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  • Avatar

    Ok i did that i made a "dxdiag" file txt document and it still popped this up on the level "send in the sharks" on carmageddon TDR 2000.

    Application Eception:
    DirectX Error: 0x80070057

  • Avatar

    The operating sytem i'm useing is
    Widows 7 ultimate

    Manufacturer: Hewlett-Packard©
    Processor: intel(R) pentium(R) Dual CPU T3200 @ 2.00GHz
    System type: 64 bit operating system

  • Avatar

    I'M Checking the forums for solutions aswell. thank you for showing me the dxdiag file.

  • Avatar

    But it didn't fix the problem. The 1st level works fine but everytime i load the 2nd level "send in the sharks". The directx error message pops up. is there a solution to this problem?

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